What is the return and exchange policy?
For incorrect or defective items shipped, we have a 3-day return policy upon receipt of the order, subject to the following terms and conditions:
- Item must be purchased from www.toocoolforschool.in.th.
- Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or multi-item pack have to be returned as a whole set.
- If you have suffered from an allergic reaction, please send us a detailed description of what occurred along with pictures. Too Cool for School will communicate this immediately to help find an appropriate solution. Please note, in certain instances, a medical certificate may be requested.
- We do not accept returns if you changed your mind about a product.
How do I return an item?
Please email us at email@example.com with your order number and information on the affected item.
Address to return/exchange an item.
DEK LUNG HONG CO., LTD.
33 RJ D&C BUILDING, BUILDING A,
3RD FLOOR, UNIT 45-47, PRADIPAT17, PRADIPAT ROAD,
SAMSENNAI, PHAYATHAI, BANGKOK 10400
Can I get a full refund instead of an exchange of a new product?
Full refunds are only offered in exceptional circumstances.
**For credit card payment, Any refund will automatically be issued to the card you used to place the original order.