Return and Exchange Policy

What is the return and exchange policy?

For incorrect or defective items shipped, we have a 3-day return policy upon receipt of the order, subject to the following terms and conditions:

  1. Item must be purchased from www.toocoolforschool.in.th
  2. Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
  3. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  4. If you have suffered from an allergic reaction, please send us a detailed description of what occurred along with pictures. Too Cool for School will communicate this immediately to help find an appropriate solution. Please note, in certain instances, a medical certificate may be requested.
  5. We do not accept returns if you changed your mind about a product.

How do I return an item?

Please email us at toocoolforschoolthailand@gmail.com with your order number and information on the affected item.

Address to return/exchange an item. 

DEK LUNG HONG CO., LTD.

33 RJ D&C BUILDING, BUILDING A,
3RD FLOOR, UNIT 45-47, PRADIPAT17, PRADIPAT ROAD,
SAMSENNAI, PHAYATHAI, BANGKOK 10400

 

Can I get a full refund instead of an exchange of a new product?

Full refunds are only offered in exceptional circumstances.

**For credit card payment, Any refund will automatically be issued to the card you used to place the original order.